Kyocera Communications, Inc.title> <meta name="description" content="" /> <meta name="keywords" content="" /> <link href="/css/default.css" rel="stylesheet" type="text/css" /> <script type="text/javascript" src="/js/global.js"></script> <script type="text/javascript" src="/js/Rollover.js"></script> <script language="JavaScript" src="/js/find_esn.js"></script> <SCRIPT language="JavaScript"> function winXPos() { if (screen.width > 800) { return ((screen.width - 800) / 2); } else return (0); } function winYPos() { if (screen.height > 600) { return ((screen.height - 600) / 2); } else return (0); } function OpenESN() {  if (parseInt(navigator.appVersion) >= 4) { aWindow=window.open("/support/find-esn.html","ContentPopUpWindow","width=147,height=440,status=no,resize=no,toolbar=no,scrollbars=no,menubar=no,left=" + winXPos() + ",top=" + winYPos()); } } function validate() { // Define variables var i=0; var k=-1; var miss = new Array(); var miss_tot = "\n"; //check existence of required fields if (document.form1.first_name.value.length < 1) { i=i+1; miss[i]="Primer nombre"; k=0; } if (document.form1.last_name.value.length < 1) { i=i+1; miss[i]="Apellido"; if (k<0) {k=1;} } if (document.form1.email.value.length < 1) { i=i+1; miss[i]="Email"; if (k<0) {k=2;} } if (document.form1.phone.value.length < 1) { i=i+1; miss[i]="Teléfono"; if (k<0) {k=3;} } if (document.form1.zip.value.length < 1) { i=i+1; miss[i]="Código postal"; if (k<0) {k=4;} } if (document.form1.country.value == "India") { if (document.form1.city.value.length < 1) { i=i+1; miss[i]="Ciudad"; if (k<0) {k=6;} } if (document.form1.state.value.length < 1) { i=i+1; miss[i]="Provincia"; if (k<0) {k=7;} } } if (document.form1.carrier.selectedIndex == 0) { i=i+1; miss[i]="Proveedor"; if (k<0) {k=8;} } if (document.form1.model.selectedIndex == 0) { i=i+1; miss[i]="Producto"; if (k<0) {k=9;} } if (document.form1.description.value.length < 1) { i=i+1; miss[i]="Descripción del problema"; if (k<0) {k=13;} } //Do email validation var email=document.form1.email.value.toLowerCase(); var symbol=email.indexOf("@",0); //Do ESN validation if (document.form1.ESN.value.length > 0){ if (document.form1.ESN.value.length < 11){ var esncheck = -1; } } //Validate and report back to user if (i != 0){ for (var j=1; j<=i; j++) { miss_tot = miss_tot + miss[j] + "\n"; } alert ("Por favor, llene los campos obligatorios:\n" + miss_tot); document.form1.elements[k].focus(); return false; } else if (symbol==-1) { alert("Por favor, introduzca una dirección de email válida."); document.form1.email.focus(); return false; } else if (esncheck == -1) { alert("ESN Decimal necesita ter exactamente 11 dígitos"); document.form1.ESN.focus(); return false; } else { document.form1.submit(); } } function setModel() { var model = document.form1.model; var argstr = location.search.substring(1, location.search.length); for (var i=0; i<=model.options.length-1; i++) if (model.options[i].value == argstr) { model.selectedIndex = i; break; } } </script> </head> <body onload="setModel()"> <div id=mainContent style="position:absolute;left:164px;top:61px;background:url('/image/header/sectiondivider.gif') repeat-y;padding-left:1px">  <table border="0" cellpadding="0" cellspacing="0" width="615"> <tr><td class="mastheadContactUs" height="97"><img src="/image/s.gif" width="1" height="1" border="0" /></td></tr> <tr><td class="sectionDivider" height="1"><img src="/image/s.gif" width="1" height="1" border="0" /></td></tr> </table>   <table border="0" cellpadding="0" cellspacing="0" width="615"> <tr><td class="toolbarTertiary" height="30"><a href="/contact/"><img src="/image/toolbar/link_back-to-contact-list.gif" alt="volver para contacto" width="139" height="14" hspace="15" border="0" class="inline"></a></td></tr> <tr><td class="sectionDivider" height="1" colspan="1"><img src="/image/s.gif" width="1" height="1" border="0" /></td></tr> </table>  <table height="20"><td></td></table> <div class="indentMajor"> <table cellpadding="0" cellspacing="0" border="0" class="watermarkContactTech"> <form name="form1" method="post" action="/contact/technical-support-confirmation.cfm" name="form1" id="form1" onSubmit="return validate()"> <tr><td width="580" nowrap="nowrap" valign="top">  <h1 class="hd1Tertiary">Entre en contacto con el Soporte Técnico</h1>  <p class="copy"> Para obtener ayuda de soporte técnico para los productos CDMA ds Kyocera Communications, Inc.<br> favor de llenar y enviar el formulario siguiente. </p> <p class="copy"> <span class="required">* campos obligatorios</span> </p> <table height="10"><td></td></table> <table cellpadding="0" cellspacing="0" border="0" width="400"> <tr> <td class="label"><span class="required">*</span>Primer nombre</td> <td class="labelspacer"></td> <td><input name="first_name" type="text" class="standard" /></td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label"><span class="required">*</span>Apellido</td> <td class="labelspacer"></td> <td><input name="last_name" type="text" class="standard" /></td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label"><span class="required">*</span>Email</td> <td class="labelspacer"></td> <td><input name="email" type="text" class="standard" /></td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label"><span class="required">*</span>Número telefónico<br><span class="smallprint">(incluyendo el código de area)</span></td> <td class="labelspacer"></td> <td><input name="phone" type="text" class="standard" /></td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label"><span class="required">*</span>Código postal</td> <td class="labelspacer"></td> <td><input name="zip" type="text" class="standard" /></td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label"><span class="required">*</span>País</td> <td class="labelspacer"></td> <td> <select name="country" class="standard"> <option value="USA" selected="selected">EUA</option> <option value="Argentina">Argentina </option> <option value="Australia">Australia</option> <option value="Bermuda">Bermudas</option> <option value="Brazil">Brasil</option> <option value="Canada">Canada</option> <option value="Chili">Chile</option> <option value="Columbia">Colombia</option> <option value="Costa Rica">Costa Rica</option> <option value="Dominican Republic">República Dominicana</option> <option value="Ecuador">Ecuador</option> <option value="El Salvador">El Salvador</option> <option value="Guatemala">Guatemala</option> <option value="Haiti">Haiti</option> <option value="Honduras">Honduras</option> <option value="Israel">Israel</option> <option value="India">India</option> <option value="Jamaica">Jamaica</option> <option value="Mexico">México</option> <option value="Nicaragua">Nicaragua</option> <option value="New Zealand">Nueva Zelandia</option> <option value="Pan">Panamá</option> <option value="Parguay">Paraguay</option> <option value="Peru">Peru</option> <option value="Puerto Rico">Puerto Rico</option> <option value="Venezuela">Venezuela</option> <option value="Uruguay">Uruguay</option> <option value="Other">Otro país</option> </select> </td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label">Ciudad</td> <td class="labelspacer"></td> <td><input name="city" type="text" class="standard" /><span class="smallprint">Obligatorio solamente para Índia</span></td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label">Provincia</td> <td class="labelspacer"></td> <td><input name="state" type="text" class="standard" /><span class="smallprint">Obligatorio solamente para Índia</span></td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label"><span class="required">*</span>Proveedor</td> <td class="labelspacer"></td> <td> <select name="carrier" class="standard"> <option selected="selected">Elige...</option> <option value="ALLTEL">ALLTEL</option> <option value="Alaska Digitel">Alaska Digitel</option> <option value="Aliant">Aliant</option> <option value="Bell Mobility">Bell Mobility</option> <option value="Bell South">Bell South</option> <option value="BSNL">BSNL</option> <option value="Cricket Communications">Cricket Communications</option> <option value="Cellular One">Cellular One</option> <option value="First Cellular">First Cellular</option> <option value="Intelos">Intelos</option> <option value="Metro PCS">Metro PCS</option> <option value="MTNL">MTNL</option> <option value="North Coast">North Coast</option> <option value="QWEST Wireless">QWEST Wireless</option> <option value="Sprint">Sprint</option> <option value="Reliance">Reliance</option> <option value="SureWest">SureWest</option> <option value="TATA">TATA</option> <option value="Telstra">Telstra</option> <option value="Telus Mobility">Telus Mobility</option> <option value="TNZ">TNZ</option> <option value="US Cellular">US Cellular</option> <option value="Verizon Wireless">Verizon Wireless</option> <option value="Virgin Mobile">Virgin Mobile</option> <option value="VIVO">VIVO</option> <option value="Other">Otro</option> </select> </td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label"><span class="required">*</span>Producto</td> <td class="labelspacer"></td> <td> <select name="model" class="standard"> <option selected>Elige...</option> <option value="2235">2235</option> <option value="2255">2255</option> <option value="2325">2325</option> <option value="2345">2345</option> <option value="3225">3225</option> <option value="3245">3245</option> <option value="3250">3250</option> <option value="5135">5135</option> <option value="6035">6035 Smartphone</option> <option value="7135">7135 Smartphone</option> <option value="Aktiv">Aktiv</option> <option value="Blade">Blade</option> <option value="Candid">Candid</option> <option value="Domino">Domino</option> <option value="Dorado">Dorado</option> <option value="Deco">Deco</option> <option value="E1000">E1000</option> <option value="E2000">E2000</option> <option value="E2500">E2500</option> <option value="Energi">Energi</option> <option value="K112">K112</option> <option value="K122">K122</option> <option value="K132">K132</option> <option value="K322">K322</option> <option value="K323">K323</option> <option value="K352">K352</option> <option value="K4130">K4130</option> <option value="K433">K433</option> <option value="K434">K434</option> <option value="K454">K454</option> <option value="K484">K484</option> <option value="K493">K493</option> <option value="K494">K494</option> <option value="K612B">K612B</option> <option value="KE413">KE413</option> <option value="KE414">KE414</option> <option value="KE424">KE424</option> <option value="KE433">KE433</option> <option value="KE434">KE434</option> <option value="Koi">Koi</option> <option value="KX1">KX1</option> <option value="KX2">KX2</option> <option value="KX5">KX5</option> <option value="KX5_Bluetooth">KX5 Bluetooth</option> <option value="KX7">KX7</option> <option value="KX9A">KX9A</option> <option value="KX9B">KX9B</option> <option value="KX9C">KX9C</option> <option value="KX9E">KX9E</option> <option value="KX13">KX13</option> <option value="KX16">KX16</option> <option value="KX17">KX17</option> <option value="KX18">KX18</option> <option value="KX150">KX160</option> <option value="KX413">KX413</option> <option value="KX414">KX414</option> <option value="KX424">KX424</option> <option value="KX433">KX433</option> <option value="KX434">KX434</option> <option value="KX440">KX440</option> <option value="KX444">KX444</option> <option value="Laylo">Laylo</option> <option value="Mako">Mako</option> <option value="Melo">Melo</option> <option value="Milan">Milan</option> <option value="M1400">M1400</option> <option value="Opal">Opal</option> <option value="Phantom">Phantom</option> <option value="Prisma">Prisma</option> <option value="QCP_6035">QCP 6035</option> <option value="Rave">Rave</option> <option value="S14">S14</option> <option value="SE44">SE44</option> <option value="SE47">SE47</option> <option value="S1300">S1300</option> <option value="S1310">S1310</option> <option value="S2300">S2300</option> <option value="S2410">S2410</option> <option value="S4000">S4000</option> <option value="Slider">Slider</option> <option value="Slider">Slider Ice</option> <option value="Slider">Slider Jet</option> <option value="SliderRemix">Slider Remix</option> <option value="SoHo">SoHo</option> <option value="Strobe">Strobe</option> <option value="Tempo">Tempo</option> <option value="Tomo">Tomo</option> <option value="Topaz">Topaz</option> <option value="Torino">Torino</option> <option value="Xcursion">Xcursion</option> <option value="Other">Otro</option> <option value="BREW/Java">BREW/Java</option> </select> </td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label">ESN Decimal<br><span class="smallprint"><a href="javascript:OpenPopup();">(encontre el ESN)</a></span></td> <td class="labelspacer"></td> <td><input name="ESN" type="text" class="standard" /></td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label">Sistema operacional</td> <td class="labelspacer"></td> <td> <select name="os" class="standard"> <option selected="selected">Elige...</option> <option value="Windows 95/98">Windows 95/98</option> <option value="Windows NT">Windows NT</option> <option value="Windows ME">Windows ME</option> <option value="Windows 2000">Windows 2000</option> <option value="Windows XP">Windows XP</option> <option value="MacOS 8.6-9.x">MacOS 8.6-9.x</option> <option value="MacOS X">MacOS X</option> <option value="Other">Otro</option> </select> </td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label">Tipo de conección</td> <td class="labelspacer"></td> <td> <select name="connection" class="standard"> <option selected="selected">Elige...</option> <option value="Serial">Serial</option> <option value="Kyocera USB">Kyocera USB</option> <option value="USB">USB - otro fabricante</option> </select> </td> </tr> <tr><td class="elementspacer"></td></tr> <tr> <td class="label" valign="top"><span class="required">*</span>Descripción del<br>problema & causas<br>posibles del problema</td> <td class="labelspacer"></td> <td><textarea name="description" class="standard" style="height:75px"></textarea></td> </tr> <tr><td height="10"></td></tr> <tr> <td></td> <td class="labelspacer"></td> <td class="standard"> <table cellpadding="0" cellspacing="0" border="0"> <tr> <td><img src="/image/contact/btn_clear.gif" width="52" height="14" border="0" onclick="document.forms.main.reset()" style="cursor:hand;"/></td> <td width="10" nowrap="nowrap"></td> <td><input type="image" src="/image/contact/btn_submit.gif" width="52" height="14" border="0" /></td> </tr> </table> </td> </tr> <tr><td class="elementspacer"></td></tr> </table> <table height="85"><td></td></table> </td></tr> <input type="hidden" name="lang" id="site" value="sp"> </form> 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